FAQ » WildBlue FAQ's
General Information
What is the WildBlue service and where is it available?
Why should I get WildBlue?
How hard is it to use?
Who do I call if I have a problem?
What equipment is needed to get the WildBlue service?
What are my minimum computer system requirements to get WildBlue?
Are there any cancellation fees?
What kind of speed can I expect?
What is the WildBlue service and where is it available?
WildBlue is a high-speed Internet access service for homes, home offices and small offices. It is available in virtually every location across the contiguous United States.
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Why should I get WildBlue?
WildBlue provides access to the Internet at much higher speeds than dial-up access: up to 1.5 Mbps which is more than 30 times faster than dial-up. A whole new world of content will open up to you with your broadband connection. And with WildBlue, you get an "always on" connection which means no dialing-in to get high-speed access to the Internet.
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How hard is it to use?
Not hard at all. Once we professionally install your WildBlue system which will take 2 to 3 hours, you are ready to surf the Internet at lightning fast speeds. You can use your same web-browser, go to the same sites, use your email, etc. just like you always have... but a lot faster! And it's always on. This means no more dialing-in delays, or getting "bumped off".
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Who do I call if I have a problem?
You can call Spirit Wireless at: 1.866.728.7368. If unable to reach Spirit Wireless, you can contact Wild Blue Customer Care 24 hours a day, 7 days a week at: 1.866.WildBlue (845-3258)
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What equipment is needed to get the WildBlue service?
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What are my minimum computer system requirements to get WildBlue?
Most computers in use today will meet our minimum system requirements. If you don't know if you meet them, please contact us and we can help you figure it out.
PC/Windows: 300 MHz or faster processing speed, minimum 128 MB Random Access Memory (RAM), and Windown 2000, XP Home or XP Professional operating system. 100 MB of hard drive space and an ethernet card are required.
Macintosh: 300 MHz or faster processing speed, 128MB Random Access Memory (RAM), and OS 10.2 or higher operating system. 100 MB of hard drive space and an ethernet card are required.
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Are there any cancellation fees?
WildBlue customers are required to sign a 12 month contract when they initiate service. If you disconnect your service before the 12 months expire, there will be a cancellation fee equal to the price of your monthly service multiplied by the remaining number of months in your contract.
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What kind of speed can I expect?
WildBlue offers packages that provide different speed levels. Our core Value Pak offers up to 512 Kbps download speed and up to 128 Kbps upload speed. Our Select Pak features download speeds up to 1.0 Mbps and upload speeds up to 200 Kbps. Our Pro Pak offers download speds up to 1.5 Mbps and upload speeds up to 256 Kbps.
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